Privacy Policy
Last Updated: June 2026
At Jones Scones, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with us through social media.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information when you use our website or contact us:
Personal Information
Name
Email address
Telephone number
Billing address
Delivery address
Account information (if you create an account)
Order details and purchase history
Communications
We may collect information you provide when contacting us through:
Contact forms on our website
Facebook Messenger
Facebook comments and messages
Instagram messages and comments
Email correspondence
Website Information
Our website may automatically collect certain information, including:
IP address
Browser type
Device information
Website usage statistics
Cookies and similar technologies
How We Use Your Information
We use your information to:
Process and fulfil orders
Arrange deliveries
Provide customer support
Respond to enquiries and messages
Communicate regarding your orders
Prevent fraudulent transactions
Improve our products and services
Maintain website security
Comply with legal and accounting obligations
We only collect information that is necessary to operate our business and provide our services.
Delivery Information
When you place an order, your delivery address and contact details are used solely for fulfilling and delivering your order.
Where necessary, delivery information may be shared with delivery personnel or courier services responsible for completing the delivery.
Payment Information
Jones Scones does not store credit card information on our website.
Where payment is made through bank transfer, QR payment, or other payment methods, transaction information may be retained for accounting, order verification, and customer service purposes.
Payment providers process payment information according to their own privacy policies and security standards.
Customer Accounts
If you create an account on our website, we store the information necessary to manage your account and provide access to order history and account features.
You may request deletion of your account by contacting us, subject to any legal or accounting obligations requiring us to retain certain records.
Cookies
Our website may use cookies to:
Improve website functionality
Remember user preferences
Support the shopping cart and checkout process
Analyse website performance
You may choose to disable cookies through your browser settings, although some website features may not function correctly.
Social Media Platforms
We communicate with customers through Facebook, Facebook Messenger, and Instagram.
Information shared through these platforms is also subject to the privacy policies of those third-party services.
We encourage users to review the privacy policies of Meta Platforms and any other social media services they use.
Contact Forms
When you submit a contact form through our website, we collect the information you provide in order to respond to your enquiry and provide customer support.
We do not sell, rent, or trade your personal information to third parties.
Data Retention
We retain customer information only for as long as reasonably necessary to:
Process orders
Provide customer service
Maintain business records
Meet legal, tax, and accounting requirements
Once information is no longer required, it will be securely deleted or anonymised where practical.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or loss.
However, no website or electronic transmission can be guaranteed to be completely secure, and users provide information at their own risk.
Your Rights
You may request:
Access to your personal information
Correction of inaccurate information
Deletion of information where legally permitted
Information regarding how your data is used
To make a request, please contact us using the details provided below.
Third-Party Services
Our website may use services provided by third parties, including:
WordPress
WooCommerce
Facebook
Facebook Messenger
Instagram
Website hosting providers
Payment service providers
Delivery service providers
These third parties may process information in accordance with their own privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be published on this page with a revised update date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our website, Facebook Page, or other official Jones Scones communication channels.